Returns & Exchanges

At Heritage Building Centre, we stand by the quality of our architectural hardware and restoration supplies. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our customer service team via email or phone with your order number and the details of the items you wish to return to receive a Return Authorization Number.

2

Secure Packaging

Carefully pack the items in their original packaging, ensuring all screws, components, and instruction manuals are included to prevent damage during transit.

3

Label and Ship

Affix the provided return label to your package and drop it off at any authorized shipping center, or arrange for a pickup at your convenience.

4

Inspection and Refund

Once our warehouse team inspects the returned goods for quality assurance, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing